Author Archive for cataccess – Page 2

Love Your Norstar? Then You’ll Love This!

We understand that all of you Norstar phone systems owners have an attachment and loyalty to these systems not seen with other phone equipment owners.

Yet, as these systems get older keeping them at their best has become an increasingly costly proposition.

Well, help is here. JHB is pleased to have recently acquired a limited supply of good condition used 7324 Executive Display Sets.

executive display phones

Better yet, they’re just $50 each plus tax.

Buy 3 get one FREE.

Shipping is free for orders of 3 or more.

To order yours, call us at 813-276-1666 X115 or contact us by email.

How to choose a phone service company

Many believe that all business phone service providers are alike, even people who diligently shop around for the best provider at the best price for personal use.

In fact they are not, so here’s the important basics you need to choose the right company for your business’ needs:

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  1. Do not use an internet carrier for your phone lines (exception: low priority fax and alarm lines) because:
    – Internet providers monthly costs for phone lines will be higher than most other carriers
    – If the Internet carriers infrastructure goes down your service could be out for days
    – Internet carriers are great at providing internet – they are not phone companies
  2. Do not use a company with less than $50M in financial resources, meaning they have
    – Technical teams that work 24/7/365
    – Separate divisions for support, new service, phone number transitions, software R&D, etc.
  3. Check to ensure the company has a good record of consistently high quality customer service – don’t take their word for it
  4. Phone equipment products will include top of the line equipment by Polycom, Yealink and Panasonic:
    – Other manufacturers’ phone products we have found to be lesser quality
  5. True cloud based hosted phone service products will not require intermediary equipment other that the internet modem and possibly Ethernet switches: make sure the one you choose complies with this.

If you still have questions or want help finding the right phone service company, we’re glad to help.   Call us: 813-276-1666. Ext 115; or email us:

A Great Way to Start a New Year…

Take Advantage of This Once a Year Offer

Have an old beat up phone system but not ready yet to try one of the newer technology systems?

Well this is the time to rethink that!

Down arrowNow until January 27th

JHB is offering these newer technology phone systems used/refurbished, all in good condition & with free Tampa Bay area installation included
(when we install it using your existing cable)… 

2017 flyer phoneStarting at just $500 plus tax!

For more information or to arrange an appointment to see what these great looking systems can do for your business, call me @813-276-1666/toll free 866-459-7266 – or, if you prefer, email me directly at

Tips for Fixing VOIP Voice Quality Problems

While the majority of folks we speak to love the high quality, low cost and technological benefits of VOIP phone service,  we do run across folks that have some issues with the voice quality of it (although admittedly it happens rarely).
For those very few folks, here are some tips on how to address those issues:VOIP solutions

  1. Call your VOIP Service provider
    Less than 10% of sound quality issues we have seen with VOIP phone service are due to issues with the VOIP carrier itself, and we have found these carriers often have excellent tools to help you figure out where to look for the cause or causes of your sound quality issues;
  2. Try increasing your internet speed
    Because there are cases when either the listed internet speed in practice is not what you are getting or because you are using more bandwidth than you realize, trying  1 month at a higher internet speed might turn out to be a quick and easy fix.
  3. Make sure your office is set up to give internet priority to your VOIP
    The technical term for this is QOS. It simply means that any incoming or outgoing VOIP signals are given top priority over all other types of  emails, video etc. you might be sharing with your VOIP signal.  Start by checking with your Internet Service Provider to see if they can help you with this;
  4. Check your IP phones and computers cablescables
    If the building you are in is 5 or more years old, the cables may simply not be able to handle the higher amounts of traffic going over them (this is something JHB can help with);
  5. Have your Internet Service Provider replace your modem
    Older modems or ones with minor technical flaws in them can cause real problems with VOIP phone service. In most cases the carrier will  swap out your modem at no charge;
  6. Consider switching internet carriers
    Now and again for some reason a given internet service provider in spite of their best efforts simply can’t get the job done right at a specific location. Don’t fight it. Make the change and move on;IT tech
  7. Involve an IT Professional
    They can make sure all of the VOIP signals coming to and from the carrier are flowing as cleanly as possible. They can also give you good advice as to when its time to “give up the ghost” and switch internet service providers.

Finally VOIP technology is arguably the best thing to happen to business phone service since the advent of the multi-line business phone back in the 1930’s and 40’s.
Give it a clean and effective internet platform to work from and it will serve you well now, and for many years to come.

9 Easy Ways to Save on Your Internet Service

Every business (and residence) loves fast internet service.

high speed internetBut don’t you just hate paying ridiculous amounts for it?

Well, no more.

Here are some tips to getting the speed you need without paying too much.

  1. Don’t pay for higher speeds than you need.
    For starters paying for higher speed internet oftentimes doesn’t always result in faster real-time usage. Start by investing in the lowest speed possible and then crank things up from there as needed.
  2. Yesterday’s premium speed internet is now often the basic speed.
    Just a few years ago, a 5 x 20 internet circuit was considered extremely fast so folks paid a hefty premium for it.  Now many carriers offer such a circuit or close to it as part of their basic package.
  3. Viruses can slow down the real-time usage speed a viruses
    Online speed tests can show you running superfast internet and yet your computers can seem like they are plodding along.  But before paying for more speed, have an IT person do a thorough cleaning of your computers for viruses. Viruses can take up massive amounts of internet bandwidth.
  4. Older CPU processors and/or lack of RAM can slow down your real-time speed.
    If your equipment can’t handle the high internet speed than paying for higher speeds is a waste of money.
  5. Older cable can slow down your real-time speed.
    If you are in a building that is 5 or more years old, chances are good that the cable in your building simply cannot handle the high internet speeds you are trying to send over it. Only cables with a rating of Category 5, 6 or higher can handle today’s faster internet demands. Have your cables checked and then replaced them if needed. (This is something my company can help with).
  6. Often, carriers have trouble slowing their speeds down.
    80% of speed tests we performed recently showed a higher speed and the customer was being billed for it.
  7. Change your modem once every 12 months or so.modems
    Your carrier may fight you on this but the facts are: a) newer modems can handle faster speeds more efficiently than older ones, and; b) your modem is working 24/7/365 – common sense dictates that after 12 – 15 months it is no longer working at its best.
  8. Most businesses (and residences) that are not sending large files, not gaming, or not streaming video can get by extremely well with basic level high speed internet service.
  9. VOIP phones don’t use much bandwidth.
    Unless you’re using true video phones, a basic level high speed internet circuit will do just fine.

Have questions, or want help determining if your overpaying for your internet service speed, call me @813-276-1666/toll free 866-459-7266 – or, if you prefer, email me directly at