Archive for phone service providers

How to choose a phone service company

Many believe that all business phone service providers are alike, even people who diligently shop around for the best provider at the best price for personal use.

In fact they are not, so here’s the important basics you need to choose the right company for your business’ needs:

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  1. Do not use an internet carrier for your phone lines (exception: low priority fax and alarm lines) because:
    – Internet providers monthly costs for phone lines will be higher than most other carriers
    – If the Internet carriers infrastructure goes down your service could be out for days
    – Internet carriers are great at providing internet – they are not phone companies
  2. Do not use a company with less than $50M in financial resources, meaning they have
    – Technical teams that work 24/7/365
    – Separate divisions for support, new service, phone number transitions, software R&D, etc.
  3. Check to ensure the company has a good record of consistently high quality customer service – don’t take their word for it
  4. Phone equipment products will include top of the line equipment by Polycom, Yealink and Panasonic:
    – Other manufacturers’ phone products we have found to be lesser quality
  5. True cloud based hosted phone service products will not require intermediary equipment other that the internet modem and possibly Ethernet switches: make sure the one you choose complies with this.

If you still have questions or want help finding the right phone service company, we’re glad to help.   Call us: 813-276-1666. Ext 115; or email us: info@jhbtele.com

Is a Hosted System is Right for Your Business?

Hosted phone systems are the latest technology that, just like the newest IPhone/Smartphone, are designed to give you more features and capacity.  But still, would one be the right fit for your business?

To help you make a determination, I’ve outlined the basics of these systems from what they are to what they offer.

A hosted phone system has its processing components in the cloud vs. a traditional phone system where the main cloud-based-phone-systemintelligence for it is located on premise using a CPU, KSU or PBX.

The most prominent features of these systems:

  • A hosted phone system is more dependable than a traditional phone system; since it is cloud based, incoming calls can always be answered even if your office loses power or internet service
  • The phones used with this type of service have more in common with a laptop or smartphone than they do the older style standard office phone – with all the benefits (see next bullet)
  • Systems offer features not found in the older, traditional phones such as call-transfer to phones Polycom 600outside of the system, like staffs’ cell phones or other offices – standard phones do not have this capacity; phones have incoming caller ID, voicemail with auto-attendant, and message on hold capacity
  • This service has no expensive feature upgrades, so when that time comes for you, all upgrades are handled by the carrier and are at no extra cost
  • Most cloud-based phone service providers offer free phones when you sign up
  • Phone clarity with these systems is far superior to traditional phones: for example, when you’re on speaker with traditional phones it’s obvious, and annoying for the person on the line; hosted phones’ speakers are the same quality as holding the receiver to your ear
  • If the above sounds interesting but not compelling, this may just do it for you: services start as low as $60/mo for a three person office

The businesses that won’t benefit from this state-of-the-art system/phones are:

  • Warehouses
  • Any business with no high speed internet
  • Cell phone only based businesses

Finally, many established providers handle these cloud based systems, so you have a choice of service carriers.  But, when considering a switch to a hosted phone system, be wary of:

  • Landline carriers offering to bring in a separate box of their own; this is not a true switch but a stop-gap measure – say no thank you
  • Fly by night hosted carriers – of the 100 carriers I recently found in a google search, maybe 6 were really good ones.
    Contact me directly for a list of carrier my company has screened and can highly recommend.

Why I recommend Brighthouse Firewall

Fact is all  that all businesses need a firewall. This is the most affordable solution I have seen yet!Here are the benefits:

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Now Frontier Wants Your Phone System Business too

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IMPORTANT ALERT TO ALL BUSINESS OWNERS AND MANAGERS: You won’t believe who is now trying to get your company to trust them with your phones!

That’s right folks! The same people that brought  Tampa Bay the worst service and support  ever from a phone/Internet carrier that to my knowledge anyone in this area  has ever seen, now incredulously is sending out invoices to businesses  asking them to also trust them with their phone systems !!

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Restoring Frontier’s Credibility In Tampa Bay

After an inexcusably rough transition from Verizon, Frontier’s Chairman and other top executives have been making  recent statements to the media saying basically that “all is well” here in Tampa Bay and they folks can move forward  trusting  that Frontier will be a reliable internet service and cable provider! As someone who lives and breathes such issues on a regular basis my response to that was..,

You have got to be kidding!!

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If the folks at Frontier sincerely want to clean up their image here in  the Tampa Market– here are some suggestions I have  for you to turn things around:

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